Contact Us

How can I contact the British Red Cross about an order?

If you have a Christmas card order form to post to us, please send to the following address:

British Red Cross

PO Box 621

York House

Wetherby Road, York

YO26 0EX

You can contact the British Red Cross shop using the following methods:

By emailing giftshop@redcross.org.uk.

By phone on 0844 89 300 90

By writing to

British Red Cross,
Customer Service Centre
PO box 621
Wetherby Road,
York
YO26 0EX

We aim to respond to all email enquiries and online enquiries within one working day.

Our Customer Service Centre is open 8am - 8pm Monday – Friday, 9am – 6pm Saturday to Sunday. Not including Bank Holidays in England and Wales.

Calls charged at national call rate.

UK Office address

British Red Cross
UK Office
44 Moorfields
London EC2Y 9AL

Switchboard

Tel: 0844 871 11 11 (+ 44 2071 3879 00 from abroad)
Fax: 020 7562 2000
Textphone: 020 7562 2050 

General enquiries

General enquiries about the work of the British Red Cross should be sent to information@redcross.org.uk, call 0844 412 2804 or write to Information Resources at the address above.

Donation and fundraising enquiries

If you have questions about donations and fundraising, please email supportercare@redcross.org.uk. You can also call the supporter care team on 0844 87 100 87 or write to them at the above address.

International tracing and message services

If you are looking for a family member who has been separated from you as a result of war or disaster, then please contact itms2@redcross.org.uk or contact your local Red Cross office.

Online shop enquiries

Please visit the shop contact details page where you can find contact details for our customer service team.

Website enquiries

If you are experiencing problems with the website or have a technical enquiry, please email webteam@redcross.org.uk.

If you notice an error on the site, please let us know by filling out our website change request form.

If you have any comments about our website, please complete a website feedback form.

Spam and fraud

If you're not sure whether an email is genuinely from us, or you have other potential fraud questions, email fraud@redcross.org.uk.

Invoice queries

If you have a question about an invoice you sent us, or an invoice we sent you, please call us on 0845 0547 311 or email ssc@redcross.org.uk. Alternatively, you could write to us at: Shared Service Centre, British Red Cross, 1 Smithhills Street, Paisley PA1 1EA

Comments and complaints

Find out how to get in touch if you h