Get 10% off your next purchase when you sign up to our mailing list
Subscribe hereContact us
Who can I contact regarding an order from the online shop?
Email us at shoponline@redcross.org.uk for anything purchased on the online shop. We aim to respond within 72 hours, but during busy periods it may take up to five working days
Please make sure to include your order number if you are getting in touch about a recent order.
For more queries please visit our FAQ page here.
Who can I contact regarding a purchase made in one of your high street shops?
Email us at retailcomplaintsqueries@redcross.org.uk for anything purchased in one of our high street shops. We aim to respond within 72 hours, but during busy periods it may take up to five working days.
Who can I contact regarding a ‘Donate by Post’ order?
Email us at retailcomplaintsqueries@redcross.org.uk for any questions regarding Donate by Post, including getting a new link or how/where to return your bag. We aim to respond within 72 hours, but during busy periods it may take up to five working days.
How can I contact customer service regarding an Assisted Daily Living?
Email us at stores@redcross.org.uk for anything purchased from our Assisted Daily Living store. We aim to respond within 72 hours, but during busy periods it may take up to five working days.
How can I contact regarding an Ebay order?
Contact us via the Ebay ‘Contact us’ feature for anything purchased on Ebay. We aim to respond within 48 hours, but during busy periods it may take up to 72 hours.
How do I make a complaint?
Please contact our customer service team via retailcomplaintsqueries@redcross.org.uk. We will review and respond to complaints within five working days.
Where does the money go?
All profits go towards supporting the work of the British Red Cross. The British Red Cross support millions of people in crisis across in over 190 countries, your purchase helps us respond to emergencies, plan for future ones, and build strong, resilient communities in the UK and overseas.
£10 could supply a family with 1,200 chlorine tablets to give them access to clean, safe water.
£24 could provide food for a family of four who have been evacuated from their home by fire or flood in the UK.
£65 could make sure one of our UK emergency response vehicles reach people when they are needed.
£100 could buy 65 mosquito nets for a community hit by a cyclone.
Where our Kindness Gifted cards and e-cards specify supporting a particular area of our work, your money will only be spent in the way we have stated.
We receive 10% of the total sales made through Urban Makers purchases. This contribution helps fund our vital services and support for people in crisis across the UK.