Donate your clothes by post for free - maximum of 2 bags per customer
Description
Have some pre-loved clothes you no longer need? Donate them to us for free!
How does it work?
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Click ‘Add to cart’ to order a free donation bag
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Once you receive the bag, fill it with your pre-loved clothes
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Download a free-post return code. No printer needed!
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Drop it off at your local Collect+ store as soon as possible, ideally within 30 days of ordering your bag
Helpful information:
- The sooner we receive your donations, the sooner they can help to make a difference for people in crisis
- Before you order, click here to check you have a Collect+ store nearby
- Maximum of 2 bags per customer
- Each bag measures 44cm x 60cm, can fit around 15 items and up to 10kg in weight
- We can only accept good quality & freshly cleaned clothes
- Check out our FAQs here
Your donations will be sold in our stores to raise funds for the British Red Cross! You're not only helping the environment but helping us to continue supporting people in crisis - thank you!
We'll use your email address to update you on the order of your free donation bag. You can unsubscribe from these emails at any time by emailing 'Stop donate by post' to RetailComplaintsQueries@redcross.org.uk.
Refund Policy
Returns
We hope you will be pleased with your purchase. Should you wish to return a Product to us, please contact shoponline@redcross.org.uk and we will process the return or put you in contact with the relevant third party. The returns procedure will differ depending on which Product has been purchased.
We will be happy to refund the price of or exchange a Product provided it is in fully resaleable condition with any labels/tags still intact and as far as possible, in its original packaging. If we find that the Product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund or exchange on the Product. Please note that we are unable to refund or exchange Products which were specially adapted to your requirements unless they are faulty, damaged or do not meet the description we made.
All Products returned must be unused (this includes being washed or worn) and have all the original packaging and labels attached. Any items that fail to meet these criteria will not be accepted.
In the interests of hygiene, all food items, cosmetics, toiletries, pierced earrings, underwear and eyelashes cannot be returned.
If the Product is simply unwanted, you will bear the cost of returning the Product to us and we will not refund your original delivery charge, unless you have exercised your right to cancel the contract under the Consumer Contracts Regulations.
We will not refund any amount beyond the costs of the least expensive, standard delivery we offer.
Refunds will be made within 14 days of your Product being received by us.
Your statutory rights are unaffected.
If you have purchased an Urban Makers product, please contact shoponline@redcross.org.uk
Please note that our returns policy may differ depending on which product you have purchased as we work with a number of third parties. If you would like to return a product, please contact us as soon as possible at shoponline@redcross.org.uk. We will then either process your return or put you in contact with the correct third party.
Please note, that this returns policy does not apply to British Red Cross Virtual Gifts (Gifts of Kindness). These count as a donation rather than a purchase, under Charity Commission rules we are unable to offer you a refund. However, please contact us at shoponline@redcross.org.uk if you would like to discuss the matter further.
My order hasn’t arrived - what should I do?
Please allow up to 30 working days excluding bank or public holidays in England and Wales from the dispatch date for the Product to reach you. Please note that deliveries to the Highlands and Islands, Channel Islands, Isles of Scilly, and Isle of Man may take longer.
We deliver to all parts of the UK, as well as to the Channel Islands and Isle of Man. Post and packing charges are as stated on the Website throughout the UK, Channel Islands and Isle of Man.
My order arrived after I expected
If your order arrived after you expected, then please accept our apologies for any disappointment or inconvenience this may have caused. Please not that all purchases should be received within 30 days after the dispatch date.
My Gifts of Kindness e-card hasn’t arrived
Please allow up to a day for an e-card to arrive. If it has not arrived after this time, please get in touch with us and send us an email on shoponline@redcross.org.uk.
My Gifts of Kindness is damaged or faulty
If your Gifts of Kindness card is damaged, please email us on shoponline@redcross.org.uk and we will send you a replacement.
Shipping
Shipping on the website is free of charge found our launch period, this will be reviewed in January 2020.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.